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Term & Conditions

Customer Service

Shipping & Delivery
We currently offer ground shipping on all domestic orders. Any shipping option other than ground must be placed over the phone, so we can ensure your order arrives when you need it. International orders will require additional freight charges, and must be placed over the phone. The origination zip code is 08822. Freight charges are billed at the time of order processing and shipment. Freight charges are based on the combined weight of the products ordered.
Privacy & Security
Our site includes third-party advertising and links to other Web sites. We do not provide any personally identifiable customer information to these advertisers or third-party Web sites.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Princetoncryo.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Princetoncryo.com and protected by U.S. and international copyright laws. All software used on this site is the property of Princetoncryo.com or its software suppliers and protected by United States and international copyright laws.
Returns & Replacements
It is our hope that you are fully satisfied with your order. If you are not satisfied, please contact us for a Return Merchandise Authorization (RMA). We will usually accept returns within 14 days if all items are in original condition, we cannot accept returns on special orders.

A refund, or credit to your account, will be made upon our receipt of the returned goods, less a 20% restocking fee. We cannot waive this fee as we are charged the same fee when the items are returned to the manufacturer. Many of our products are sensitive products and must be fully re-inspected before reselling, which is the reason for the 20% fee. Please understand that we cannot refund shipping or handling costs.  You must prepay all return shipping costs.  Returned items shipped collect will be refused.  Returned goods will not be accepted without prior authorization.
Many items come with a manufacturer warranty, please contact us to find out if the item should be shipped back to us or directly to the manufacturer. Goods returned for warranty reasons will be repaired or replaced at PrincetonCryo.com's discretion. Please contact us for a Return Merchandise Authorization (RMA) prior to returning any item for warranty reasons. Returned goods will not be accepted without prior authorization.
Ordering
We appreciate your business at PrincetonCryo.com and strive to maintain good relationships with our customers. Purchase orders will be accepted from established institutions for orders over $100 pending a credit approval.  We must receive a faxed or emailed copy of a Purchase Order, in addition to the online order. PrincetonCryo.com will fax a credit application should you require net 30 terms. A set up fee of ($50) may be added to the total cost of the order for orders that are billed on a net 30 basis; this mostly depends on if PrincetonCryo.com must run a credit check. Application fee may be waived for orders over $5,000.00. All account setup and application fees are waived for current or previous customers of PRINCETON CryoTech INC.
Credit cards most simple and quickest way to order. We accept VISA, MasterCard and American Express. We use secure 128 bit encryption SSL Certificate for safe and secure transactions over the internet. If you prefer, we may accept a credit card number via fax or telephone.
Both of these options are available using the shopping cart software. 
Payment, Pricing & Promotions
We update our web prices regularly; prices posted on the web may be considered current. We also offer discounts for customers ordering in bulk; to find out if you qualify for a bulk discount please contact us.
Viewing Orders
You can view your order by logging onto your account, however if the status has not been updated, feel free to contact us for order information. Some orders are coming from more than one location, and the website may not show all information relating to each piece of the order. Our customer service agents will be more than happy to give full status updates on any piece of your order.
Updating Account Information
You may change or update any piece of your account information by logging onto your account. Please contact customer service if you are having trouble changing or viewing any piece of your account.